Civil registry documents, including birth, marriage, and death certificates, are essential for Filipinos to keep on hand. However, obtaining these documents can often be a hassle. Many individuals find themselves short on time to make a request, or they face the frustration of long queues when attempting to secure a physical copy.
This is also true when trying to buy a home. Which is why, Empire East is motivated to help homebuyers easily request civil registry documents from the PSA. Through a strategic collaboration, this bold vision becomes an authentic reality.
Partnership with Pilipinas Teleserv
According to Pilipinas Teleserv, this collaboration will enhance its capacity to provide a rich customer experience to different market segments that require PSA documents for their particular needs or objectives.
“Pilipinas Teleserv’s mission is to facilitate more effective communication between the Philippine government and its citizens.” says Mr. Miguel T. Ocampo, Pilipinas Teleserv’s Business Development & Administrative Support Head. “We are optimistic that this collaboration will support clients in their home buying journey by reducing the time and effort needed to gather civil registry documents.”
Empire East and Pilipinas Teleserv seals commitment to speeding up documentation requirements in its newest partnership that prioritizes document requests and processing. Customers can now request necessary documents, such as birth and marriage certificates, through an exclusive E-Certificate website portal for Empire East buyers, significantly enhancing the homebuying process.
"This collaboration will bring about great convenience for homebuyers, as they will find it much easier to request civil registry documents," shares Atty. Celeste Z. Sioson, FVP of Credit & Collection at Empire East. "This partnership promises to simplify the document acquisition process for everyone involved."
Benefits for Homebuyers
The main priority of this partnership is the homebuyers. They don’t have to worry about the hassle in physically securing these requirements anymore, as they can conveniently request PSA-authenticated civil registry documents such as birth, marriage, death certificates, and CENOMAR through Pilipinas Teleserv. They don’t need to commute or wait in long lines to get the needed papers, minimizing the legwork they need to do.
Homebuyers can start the E-Certificate process by going to the dedicated PSAHelpline.ph microsite integrated into Empire East’s website. They can send their document requests, which Teleserv will prioritize and send to the PSA for processing. Once done, it will then send the authenticated E-Cert to Empire East, minimizing paperwork and expediting document verification.
Pilipinas Teleserv’s E-Certificate system is a game changer for homebuyers, streamlining and speeding up the document acquisition process. Through this dedicated mini-site, homebuyers don’t have to visit separate government offices or PSA outlets to get their needed documents while also saving time and effort.
Empire East’s Continued Commitment for Homebuyers
Having its homebuyers in mind when developing new projects and initiatives, Empire East has consistently been at the forefront of customer service innovation. During the height of the pandemic, the company launched AskAboutYourHome.com, an online portal with a ticketing system that allows homebuyers to efficiently send inquiries, ensuring timely and responsive feedback. This platform was instrumental in providing crucial support to buyers during a challenging period.
However, Empire East's commitment to customer service doesn’t stop there. With its new E-Certificate portal in partnership with Pilipinas Teleserv, the company aims to go beyond inquiry management by simplifying essential document acquisition for its clients. This initiative reflects the company’s dedication to continuously enhancing the homebuying experience.
“As we continue to innovate in the digital space, Empire East is committed to making the homebuying journey as smooth as possible,” said Empire East President and CEO, Atty. Anthony Charlemagne Yu. “Our goal is to remove hurdles for homebuyers by incorporating advanced systems that address their needs effectively.”
For over 30 years, Empire East has been a pioneer in shaping communities, offering innovative housing solutions that cater to evolving market needs. From live-work-play townships like Laguna BelAir in Santa Rosa City, transit-oriented developments like San Lorenzo Place in Makati CBD, to urban resort communities like The Rochester in Pasig City, Empire East continues to elevate living standards for Filipinos.
Empire East Highland City
The Paddington Place
Mango Tree Residences
Kasara Urban Resort Residences
Covent Garden
The Rochester
Pioneer Woodlands
Little Baguio Terraces
San Lorenzo Place
