Empire East, a leader in real estate development, has partnered with Pilipinas Teleserv to revolutionize the homebuying experience with the launch of an exclusive PSA Helpline portal. This partnership aims to simplify the process of acquiring essential civil registry documents, including birth, marriage, and death certificates, as well as CENOMAR, for homeowners.
“This collaboration will bring about great convenience for home buyers, as they will find it much easier to request civil registry documents,” shares Atty. Celeste Z. Sioson, FVP of Credit & Collection at Empire East. “This partnership promises to simplify the document acquisition process for everyone involved.”
Available on Empire East’s website, the dedicated E-Certificate portal allows homebuyers to bypass long lines and avoid the extra step of traveling to a Philippine Statistics Authority (PSA) office in person. The portal accelerates document requests, ensuring that crucial papers are processed and delivered directly to Empire East, thus streamlining verification and minimizing paperwork. Not only that, but they can also request PSA documents for another person, such as their parents or children.
This groundbreaking initiative highlights Empire East’s dedication to improving customer experience by eliminating typical barriers in the homebuying process, marking a significant achievement in its 30-year history of serving Filipino families.
Miguel T. Ocampo, Business Development & Administrative Support Head at Pilipinas Teleserv, emphasizes the significance of this initiative: “Pilipinas Teleserv’s mission is to facilitate more effective communication between the Philippine government and its citizens. We are optimistic that this collaboration will support clients in their home buying journey by reducing the time and effort needed to gather civil registry documents.”
After processing, these documents are promptly forwarded to Empire East, streamlining the paperwork and speeding up the verification process. This advancement not only cuts down on time but also relieves home buyers from the inconvenience of traveling to multiple government offices or enduring lengthy waits. Furthermore, homebuyers have the added convenience of having their documents delivered right to their doorstep, eliminating any need for travel to pick them up.
Now, with its new and exclusive E-Certificate portal, Empire East is taking its commitment to customer service a step further. “As we continue to innovate in the digital space, Empire East is committed to making the home-buying journey as smooth as possible,” said Empire East President and CEO, Atty. Anthony Charlemagne Yu. “Our goal is to remove hurdles for home buyers by incorporating advanced systems that address their needs effectively.”
Empire East homebuyers can start requesting needed documents starting today, which they can access on the company’s homepage.
About the Company
Empire East is a real estate developer focused on creating the dream homes of aspiring homeowners. For more than 30 years, it has led the way in the industry, adapting to current trends and providing well-designed homes that cater to the changing needs of Filipino families.
Throughout the decades, it has consistently been a trailblazer in developing communities. From the vibrant live-work-play neighborhoods of Laguna BelAir in Santa Rosa City, Laguna, to transit-oriented projects like San Lorenzo Place in Makati, Empire East strives to always enhance the standard of residential living. It has also introduced revolutionary payment terms that have shaped how we transact today, such as the 0% interest and no-down payment schemes, making it easier for people to acquire homes.
When it comes to customer service, it constantly seeks ways on how to improve its processes, leading to the launch of AskAboutYourHome, an online portal where the company can manage inquiries through a ticketing system. This new partnership with Pilipinas Teleserv further solidifies the company's dedication to delivering convenient and improved experiences for homebuyers.